Return & Refund Policy
Effective Date: 11/16/2023
Thank you for shopping with Elite. We want to ensure that you are completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand our procedures for returns and refunds.
Returns: a. You may return products within 15 days of the purchase date for a refund or exchange. b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. c. Elite reserves the right to refuse returns that do not meet these criteria.
Return Process: a. To initiate a return, please contact our customer service team at [elitefragranceegy@gmail.com] to obtain a Return Authorization (RA) number. b. Clearly mark the RA number on the outside of the package. c. Ship the product back to the address provided by our customer service team.
Refunds: a. Once we receive your returned item, it will be inspected to ensure it meets the return criteria. b. Refunds will be issued to the original payment method within 15 business days of receiving the returned item. c. Shipping costs are non-refundable.
Exchanges: a. If you wish to exchange a product, please follow the return process, and then place a new order for the desired item.
Damaged or Defective Items: a. If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged or defective product. b. We will provide instructions for returning the item, and a replacement or refund will be issued upon inspection.
Cancellations: a. Orders can be cancelled within 24 hours of purchase. Please contact our customer service team promptly if you wish to cancel your order.
Non-Returnable Items: a. Some items are non-returnable for hygiene reasons. These include opened or used fragrances.
Return Shipping: a. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.
Contact Us: If you have any questions about our Return and Refund Policy, please contact our customer service team at [elitefragranceegy@gmail.com].
Changes to the Policy: a. Elite reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for changes.
By making a purchase with Elite, you agree to the terms of this Return and Refund Policy.
